The online store www.nai3-3.com is a specialized store for selling the nai3-3 olive oil.
Meaning of terms
Website / online store owned by the Data Controller
A person who accesses the website www.nai3-3.com by means of electronic communication and freely browses through the featured Product offer. User. Buyer.
Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and the free movement of such data.
Collection and use of personal data
In order to make a purchase on the online store www.nai3-3.com, the Visitors will need to provide the Data Controller with the personal data that is required solely for the purpose of making the purchase. Payment information (such as card number, etc.) is specially protected and will only be available to banks or credit card companies for payment authorization.
Contact information, such as your name and email address, may be requested in case the Visitor wishes to sign up to receive newsletters.
The Data Controller takes all measures in order to protect Visitors’ data. The entry of confidential information via website www.nai3-3.com is protected both online and offline. Only employees who need confidential data in order to perform a particular service have access to these data. Access to all Visitor data is restricted.
Which data is being collected?
In the process of making a purchase, we collect the personal data necessary for the purchase and shipping of the purchased goods, such as first and last name, address, PIN, shipping address, e-mail address, telephone number, etc. The collected data are stored for the purpose of fulfilling the contract.
Data Controller collects and processes sales information as well: purchase information, including Buyer user ID, contract number, reclamations, shipping, support and services, including complaints and requests.
Purpose of data collection
The purpose of collecting Visitor data is selling Products and delivering purchased goods.
Personal data collected for the purpose of fulfilling a contract is a contractual obligation and, if not provided by the Visitors, it may affect or even prevent the proper performance of the contract.
Disclosing personal data to third parties
Personal data may be disclosed to third parties (e.g. delivery or courier service) provided that there is a legal basis for the disclosure.
Your personal data may be disclosed to the following third parties:
Distribution service providers who cooperate with the Data Controller and who have signed contracts with the Data Controller. The distribution service provider may request that the Buyer shows them a personal identification document or they can record certain information from the document during the process of Product shipping. If the Buyer is not willing to provide the information needed for the Product shipping, i.e. customer and order proof, it will not be possible to hand the Product over to the Buyer.
Government institutions that request access to the data for third-party processing or in order to exercise the Seller's rights due to non-compliance with the Contract.
How long are the personal data stored?
Personal data shall be stored and processed only for the amount of time necessary for the fulfilment of a specific legitimate purpose, unless the applicable regulations call for a longer storage period for a particular purpose. The minimum duration time of data storage is the time of duration of the Contract between the Seller and the Buyer.
In case of giving consent for marketing purposes, personal data is stored until the consent is withdrawn. In case a request for deleting your personal data is received, they will be deleted immediately.
Personal data which are no longer needed are destroyed in a secure manner.
The Seller uses technologies that are commonly used for marketing purposes, such as cookies, to collect data about website usage and communication by email. This specifically means that these technologies could give the Data Controller information about Visitors who have selected key elements (such as links or graphics) on the website or in an e-mail message, and identify the Visitors’ browser the next time when you visit the website www.nai3-3.com
Visitors can adjust their browser settings so that cookies are not saved. However, in some cases, some of the functionalities of the website require cookies and may not work if Visitors choose not to accept them.
Automated data processing and profiling
Visitors’ personal data will be subject to profiling in the following cases:
According to the applicable regulations in the Republic of Croatia, children are considered to be all persons under the age of 16. Personal data cannot be collected from children without the parental or guardian consent.
If the parents or guardians have any questions regarding the personal data processing of their children, the same rules for adults apply.
Judicial authorities’ requests
In certain cases, it is permitted to share the personal data of the Visitors without the knowledge or consent of the Visitor, such as in the following cases:
prevention or detection of crimes;
arrest or prosecution of offenders;
assessment or collection of taxes or fees;
by order of the court or any law.
At any given moment and without any negative consequences, the Visitor may:
withdraw his/her consent for any type of marketing communications and other processing;
request a confirmation of the processing (of processing purpose, source, category of personal data, recipients or categories of recipients to whom personal data have been or may be disclosed, as well as the location of such disclosure, estimated period of storage of personal data, use of any automated decision-making and profiling);
request access to your personal data;
request a correction or amendment of personal data;
object to the further or excessive processing of personal data;
block the unlawful processing of personal data;
request deletion of your personal data;
request the transfer of personal data to another Data Controller.
Visitors can fulfil their requests by simply sending it to the e-mail address of the Data Controller firstname.lastname@example.org.
The Data Controller shall consider each Visitor's request in accordance with all applicable positive legal regulations governing the protection of personal data. The Data Controller reserves the right to charge for processing requests in cases where such requests are unreasonable. The response to each request shall be submitted no later than 30 days from the receipt of the request.
The right to file a complaint with the supervisory authority
The Visitor may, at any given moment, file a complaint regarding the processing of his/her personal data if he/she believes that during the data processing, the Data Controller was in violation of Croatian or European regulations on the protection of personal data, to the competent supervisory authority, the Croatian Personal Data Protection Agency, or, in case of changes of the applicable regulations, to another authority which will assume its competence, and from 25 May 2018 to any supervisory authority within the EU.
To the maximum extent permitted by law, the Data Controller excludes liability for damage to users or third parties by accidental disclosure of personal data.
Due to the fact that the Data Controller has no control over the personal data provided by Visitors when accessing or using other portals, i.e. the data the Visitors provide to third parties directly (e.g. while participating in sponsored activities), the Data Controller excludes, to the fullest extent possible, their liability for damage that may occur to the Visitor or third parties due to the reason of providing personal data.
You may contact the Data Controller regarding all matters concerning personal data processing and the realization of rights stated in the General Data Protection Regulation, and you may do so in the following way:
OPG Nives Morović
Mažuranićevo šetalište 1
e-mail address: email@example.com
In case of complaints related to compliance with these rules and other regulations in the field of personal data protection, the Data Collector will fully investigate all elements of the complaint and will try to resolve them as soon as possible.
Data processing information are reviewed regularly and checked in order to see if they are in accordance with the way in which the Data Controller processes personal data. The current version is always available on www.nai3-3.com, and if any major changes which affect the Visitors’ rights and freedoms occur, the specific Visitor shall be notified directly on the matter.
General Terms and Conditions
of the website and online store www.nai3-3.com
The online store www.nai3-3.com is a specialized store for selling nai3-3 olive oil.
You may use the online store www.nai3-3.com for your personal use, free of charge and in accordance with the terms stated below.
Please read these Terms and Conditions carefully before using the website www.nai3-3.com for the purpose of making a purchase of the products advertised at the online store or before getting information on a certain product.
By using the website www.nai3-3.com to make a purchase or collect information about the products on offer, you confirm that you have read and understood our Terms and Conditions and that you agree with them. If you do not agree with these Terms and Conditions, do not use this website and/or this online store for the purpose of purchasing products, collecting product information, or for any other purpose.
These General Terms and Conditions are also a pre-contractual notice and refer to the entering into the Purchase and Sale Agreement, if the Buyer is a Consumer i.e. a natural person who concludes a legal transaction or acts on the market outside of his/her trade, business, craft or professional activity and if the Agreement is made between the Trader and the Consumer, within the framework of an organized system of sale or provision of services without the simultaneous physical presence of the Trader and the Consumer in one place, whereby one or more means of remote communication is exclusively used until the time of entering into agreement and during the time of entering into agreement.
Meaning of terms
The terms stated in these General Terms and Conditions of the online store www.nai3-3.com have the following meaning:
General Terms and Conditions of the website and online store www.nai3-3.com
One or more items on offer at the online store www.nai3-3.com, which can be purchased online and are available for shipping within the territory of the Republic of Croatia, and for which a request can be sent regarding shipping outside of the territory of the Republic of Croatia.
Agreement or Agreement on the Purchase and Sale of Products, was entered into by the Seller and Buyer and it was concluded in the moment that the Product was ordered.
A person who orders at least one product on offer at the online store www.nai3-3.comby means of electronic communication.
Only persons of legal age and with legal capacity can act as Buyers. Legal representatives or guardians of minors can enter into the Agreement on their behalf, and persons who are partially legally capable may enter into the Agreement only with the consent of their legal representative or guardian. The Seller assumes no responsibility for actions that are contrary to this provision.
A person who accesses the website and/or online store www.nai3-3.com by means of electronic communication and freely browses through the featured Product offer.
Making a purchase of certain Products through the online store www.nai3-3.com.
Price or Retail price
Price, which is displayed with each Product, is expressed in Croatian currency (HRK) with VAT included.
Payment or refund of the paid amount after the Seller has sold the Product to the Buyer.
OPG Nives Morović
Mažuranićevo šetalište 1
Online store e-mail: firstname.lastname@example.org
Tax identification number: HR93313621926
These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act, the Electronic Commerce Act and the Civil Obligations Act, and they represent, alongside the information published on the website www.nai3-3.coma pre-contractual notice in accordance with Article 57 of the Consumer Protection Act.
At the online store www.nai3-3.com, it is possible to purchase Products only on the territory of the Republic of Croatia, which means that the shipping of the purchased Products can be carried out solely on the aforementioned territory.
The Visitor of the website can send a request about product purchase and shipping outside of the territory of Republic of Croatia by using the appropriate tools. The Agreement between the Buyer, who sent the request, and the Seller shall be entered into at the moment of accepting the Seller's offer.
The Seller is authorized to change, without notice, the content of these General Terms and Conditions, the range of products, the prices of products, and other information regarding the online store www.nai3-3.com, which is why the Visitors and Buyers of products on the online store are obliged to review the content of these General Terms and Conditions during each visit to the site. Failure to do so relieves the Seller of any liability. The aforementioned changes enter into force with their publication at the online store www.nai3-3.com.
The Seller shall not be held liable for any damages that may occur on devices that allow access to the website and online store www.nai3-3.com and data stored on the same devices during the use of the website and online store www.nai3-3.com if damage was caused by third parties tampering, computer viruses and other cases for which the Seller is not responsible. The Seller shall also not be held liable in the event of any circumstances that prevent the use of the website and online store www.nai3-3.com.
The Seller is completely relieved of any liability for the accuracy and/or completeness of the information and content (description and/or images) provided on the website and online store www.nai3-3.com. The Seller does not warrant that the product images fully match the appearance of the product itself. The Seller assumes no liability for any unintentional errors in the product description.
The Buyer is authorized to choose the possibility for the Seller to inform him about new products, products on sale, etc. (newsletter).
Online purchase – entering into Purchase and Sale Agreement
These General Terms and Conditions, as well as certain specific terms and conditions of sale indicated with the Product information, represent the offer of the Seller for entering into Agreement, and the User, as a Buyer, accepts these conditions by finalizing the order, thus enabling the entering into Agreement between the Buyer and Seller, in accordance with the terms and conditions of sale stated in these General Terms and Conditions.
The subject and purpose of this Agreement is the purchase of a certain Product through the online store www.nai3-3.com under the obligation to pay the Price of that Product.
The Agreement is entered into by means of remote communication (Distance Agreement) by way of online order – web shop.
The products which are available for purchase are advertised on the online store www.nai3-3.com, and product specification and product Price are listed with each Product. The Price and conditions of shipping are listed under the headline “Shipping” in these General Terms and Conditions.
The selection of the desired Product is done by saving it in the “Cart” by clicking on the “Add to cart” link. If the Buyer makes a purchase of a Product that has been sold in the meantime, the Seller will contact the Buyer to agree on follow-up action (refund of the amount paid or purchase of another product). The Seller shall not be liable to the Buyer in the described case on any basis other than an agreement on the follow-up action.
The “Cart” contains all the Products selected by the Buyer, along with the Price of the Product, the Shipping Price, if the shipping is charged, and the total price (VAT included). If the Buyer wishes to proceed with the purchase, he/she selects the "Next Step" link, and the system then automatically leads him/her to the "Your Cart" page, where the Buyer should enter his personal information and enter the shipping address if it differs from the Buyer's address of residence. If the Product is being purchased by a legal entity, it is necessary for the Buyer to enter all the required information about the legal entity and request the issuance of a VAT invoice. The Buyer is obliged to request a VAT invoice while filling out the order. Subsequent requests for VAT invoice issuance shall not be accepted.
By selecting the "Next Step" link, the Buyer is directed to the "Payment Options" page. After completing the aforementioned online purchase steps, the Buyer selects a payment option from the three offered options on the "Payment Option" page: (i) cash on delivery (ii) Internet banking, credit transfer or general payment slip, and (iii) credit card. By selecting the "Next Step" link on the "Payment Options" page, the Buyer confirms the selected payment option and the system further leads the Buyer to the "Order Confirmation" page, which contains all of the order information.
By clicking the “Buy” link, the Buyer confirms the purchase.
After the Buyer completes the order by clicking on the "Buy" icon, the Seller will send him/her the General Terms and Conditions to the Buyer's e-mail address along with the order confirmation and number confirming that the Buyer's order has been received during the processing. If the Buyer has chosen a card payment, clicking on the "Buy" link will lead him/her to enter the information related to credit card payment.
If the Buyer does not receive the confirmation of purchase by e-mail within 72 hours or it is not possible to access the service in the manner stated in the e-mail, he/she is obliged to contact the Seller by sending them a message to the e-mail address: email@example.com.
In the event that the Seller is unable to deliver some of the ordered Products for any reason, his/her employee will contact the Buyer by telephone or e-mail, for the purpose of arranging the delivery of the replacement product or possible cancellation of the ordered product. In this case, the Buyer may cancel the order or wait until the Product is back in stock. If the Seller is unable to deliver the Product within the agreed deadline, they shall inform the Buyer, who shall give them an additional reasonable deadline in order to fulfil the Purchase and Sale Agreement.
All of the indicated prices of the Products are retail prices.
The prices of the Products are expressed in Croatian currency (HRK) and include VAT.
Shipping costs for Products purchased from the online store are included in the Product prices. Shipping costs of Products for which the Buyer has sent a request to the Seller will be separately charged and indicated on the Seller's Offer.
The Seller is authorized to change prices on the online store without prior notice.
The Seller is authorized to determine, without prior notice and at any given moment, discounts, daily or weekly sales, sales for a particular product, group of products and/or for all products, as well as for a particular payment option.
All ordered goods will be delivered at prices that were valid at the time of order, regardless of the delivery day selected.
The Seller reserves the right not to ship the order if there is a suspected misuse in question.
The Buyer can pay for the purchased Products with any of the following payment options:
(i) cash on delivery: the payment of the order amount is made as a one-off payment in cash when picking up the shipment with the ordered Products at the agreed address, and the money is given to the employee of the delivery service,
(ii) credit card payment:
Mastercard - one-off payment
Visa - one-off payment
Diners - one-off payment
Credit transfer - one-off payment
The card payment is considered to be made at the very moment in which the authorization from the card issuer is received.
(iii) by way of credit transfer which is considered to be confirmed at the very moment in which the Seller receives it on their giro account.
Upon receipt of the order, the Seller sends the Offer containing the information on the total order amount and giro account number (IBAN) to the Buyer's e-mail address. This amount must be paid into the Seller's giro account so that the Seller is obliged to send the ordered Products to the Buyer.
All payments will be made in Croatian currency (HRK).
In case of payment by general payment slip and e-banking, payment must be made no later than the deadline indicated in the e-mail message confirming that the Agreement has been entered into.
Products paid in accordance with the submitted offer will be shipped to the Buyer within one to three business days (except in case of the islands, where the shipping time depends on the timetable of the ferry and the Dubrovnik region), provided that the orders are received by 12am from Monday to Friday, counting from the day of payment. In the event that the Seller is not able to ship the Purchased Product within the specified deadline, they will inform the Buyer accordingly in order to agree on a new shipping deadline. In this case, the Buyer has the right to terminate the Agreement.
During the shipment processing, the Buyer is notified by e-mail about the status of his/her shipment.
Shipping is carried out by the Seller (through their employees) or by hiring a reputable delivery (courier) service. Shipping is made to the entrance door of the residential building at the specified address.
The ordered goods will be stacked in a way that prevents it from being damaged by usual transport handling. When picking up the shipped Product, the Buyer is obliged to inspect the shipped product, and in case of visible damage he/she has the right to refuse to pick up the product and demand the undamaged product to be shipped to him/her.
Upon shipping, the Buyer receives an invoice with the purchased Product and confirmation of receipt of the shipment which he/she is obliged to sign. By signing the confirmation of receipt of the shipment, it is considered that the Product has been picked up without any visible damage.
In cases in which the Product shipped to the Buyer is different from the purchased one, the Buyer has the right to have the ordered Product shipped to him/her, and if this is not possible, the Buyer has the right to a refund in the amount of the paid Product Price, any possible shipping costs paid and the reimbursement of the return costs of the Product, and he/she is obliged to return the wrongly shipped Product.
In case of unsuccessful shipping, no special fee for the return of the shipment will be charged.
If the Buyer does not pick up the Product, or refuses to pick up the Product without any valid reason, the Seller reserves the right to claim reimbursement of handling, transport and other possible costs.
Shipping of Products purchased through the online store is made only on the territory of the Republic of Croatia.
Reclamations, returns and complaints
The Buyer has the right to make a justified complaint and to return the goods in the following cases:
- if the Product shipped to him/her is different to the ordered one (e.g. the wrong product);
- if the expiry date on the Product shipped to him/her has already passed;
- if the Product shipped to him/her shows damage which did not occur during transport.
Liability for material defects will be resolved in accordance with the Civil Obligations Act.
In case of a request for return of the goods for justified reasons, the Buyer is obliged to send a written complaint to:
In order for the Seller to check the order that the Buyer complained against as quickly as possible, it is useful for the Buyer to indicate the order number, the invoice number and to describe what he/she is referring to in his/her complaint. Upon receipt of the Complaint, the Seller shall send to the Buyer a confirmation that the Complaint has been received, and within 15 days from the date of receipt of the Complaint, the Seller shall send their reply, all in accordance with Article 10 of the Consumer Protection Act.
If the Seller determines that the Complaint is justified, the Buyer has the right to terminate the Agreement and be given a refund of the paid amount or a replacement in the form of the undamaged and valid Product.
The Seller accepts the return of damaged, invalid or wrongly shipped goods at his own expense, if they find that the complaint is justified and that the Buyer did not cause the damage, quality loss or any other defect of the goods. In the event of a justified complaint, the cost of replacing the product with a new product shall be borne entirely by the Seller.
All goods sold by the Seller are stored and delivered in accordance with the storage conditions stated on the label. The expiry date stated on the original packaging remains valid if the product is properly stored in accordance with the stated storage conditions on the label.
The Buyer is not entitled to a refund of the Product in the following cases:
- if the expiry date of the Product has passed and if the Product was delivered to him/her with a valid expiry date;
- if the Product with a valid expiry date was delivered open but in good condition and in accordance with the health requirements prescribed.
The Seller is obliged to replace the Product within 14 days of receiving a valid complaint and send it to the Buyer or give him/her a refund for the full amount paid.
All complaints are received by e-mail: firstname.lastname@example.org
Buyer’s right to unilateral termination of Agreement
The Agreement for the Product purchase, in which the Buyer entered into with the Seller, is a one-time Purchase and Sale Agreement, finalized by the shipping of the Product by the Seller and by the payment of the specified Price made by the Buyer, unless the Agreement is terminated.
In accordance with Article 72 paragraph 1 of the Consumer Protection Act, any agreement entered into through means of remote communication (online store) can be terminated by the Buyer, within 14 days from the finalized order date, without specifying the reason for the termination of the Agreement, but the Buyer must notify the Seller of his/her decision of terminating the Agreement, within 14 days, through a permanent medium or by way of any unequivocal statement in which the Buyer expresses his/her will to terminate the Agreement, and which includes the Buyer’s name and surname, address, phone number, fax number or e-mail address, which will be sent to:
The deadline for the termination of Agreement starts from the date when the goods, which are the subject of the Agreement, were handed over to the Buyer or the third party, who was determined by the Buyer and who was not the carrier.
The Buyer can download the standard information form for unilateral termination of agreement at the following link:
In the event of a unilateral termination of the Agreement, each party is obliged to return to the other the goods received under the Agreement, all in accordance with the provisions of the Consumer Protection Act. After the Seller receives the Buyer's statement (form), they will inform him/her of the receipt of the statement of termination through a permanent medium, and the refund of the paid amount will be given to the Buyer after the goods have been returned to the Seller (no later than 14 days from the date of receipt of the Buyer's notice on his/her decision to terminate the Agreement).
In accordance with the Consumer Protection Act, the Buyer is responsible for any asset impairment which is the direct result of handling of the goods, other than the handling required in order to determine the nature, characteristics and functionality of the goods. The responsibility of the Buyer is determined in detail by the Ordinance on the following link: https://narodne-novine.nn.hr/clanci/sluzbeni/full/2014_06_72_1354.html
By accepting these terms, you have also accepted the terms stated in the Ordinance from the aforementioned link. Therefore, products returned by the Buyer must be in good condition, unopened, unused, and in their original packaging. If the Buyer returns a product, with major damaged or missing parts and documentation, and if the product is not delivered within 8 days, it shall be considered that the Buyer did not fulfil his/her obligation to return the goods and the Seller is not obliged to give the Buyer a refund of the full paid amount, but asset impairment assessment of the Product can be carried out.
The Buyer is obliged to bear the direct costs of returning the Product by himself/herself, if he/she exercises his right to unilaterally terminate the Agreement (within 14 days from the day he/she submitted the statement of the decision on termination of the Agreement), and if the Product cannot be returned by mail in the usual way, the Buyer can contact the Seller at 021 / 362-679 or by sending an e-mail to email@example.com, in order to acquire further information on returning the Product.
In which cases is the Buyer not entitled to unilateral termination of Agreement?
The Buyer is not entitled to unilateral termination of the Agreement if the subject of the Agreement is easily perishable goods or goods with a short expiry date (fresh food, easily perishable goods from a microbiological point of view, etc.). The complete information regarding the Buyer's right to unilaterally terminate the Agreement can be found at the following links (Consumer Protection Act with applicable amendments):
The services provided by the Seller through the online store www.nai3-3.com do not include the costs borne by the Buyer for the use of computer and other type of electronic equipment (electronic devices) and the services providing access to the online store www.nai3-3.com. The Seller is not responsible for the costs of telephone services, data traffic or any other costs that may arise while ordering from or using the online store www.nai3-3.com.
The contents of the website and online store www.nai3-3.com are protected and the Seller is the holder of the exclusive right to use them.
Access to the website and online store www.nai3-3.com may sometimes be unavailable due to the works, maintenance or implementation of new contents, and in the event of unforeseen circumstances that the Seller will try to eliminate as soon as possible.
The provisions of the Civil Obligations Act shall apply in case of any events not regulated by the Agreement.
All disputes specified in the Agreement shall be settled by mutual agreement between the contracting parties.
Out-of-court settlement of consumer disputes
In the event of a dispute, the Buyer may use the mechanisms of out-of-court settlement of consumer disputes by initiating an out-of-court dispute settlement procedure by filing a complaint with the competent authority for alternative consumer dispute settlement in the Republic of Croatia (Court of Honour at the Croatian Chamber of Economy, Mediation Centre at the Croatian Chamber of Economy).
This means that the Buyer can file his/her complaint regarding his/her online purchase problem within the EU through the aforementioned link in a faster and easier way, and the complaint can be filed in any of the 23 official languages of the EU.
Dispute settlement before the court
Any disputes or claims that may arise as a result of using the website and/or online store www.nai3-3.com, and regarding these General Terms and Conditions or their implementation, shall be settled by the competent Court in Split, with the application of Croatian substantive law.